Customer information

1. Seller's identity

Elektrowelt Zwickau GmbH

Herschelstr. 9

08060 Zwickau

Germany

Managing Director: Sven Elsner

Telephone: 0375 / 27049950

Email: info@elektrowelt-zwickau.de

2. Information on how the contract came about

The technical steps for concluding the contract, the contract conclusion itself and the correction options are governed by Section 2 of our General Terms and Conditions (Part I).

3. Contract language, contract text storage

3.1. The contract language is German.

3.2. We do not store the complete contract text. Before submitting your order via the online shopping cart system, you can print or save the contract details electronically using your browser's print function. After we receive your order, the order details, the legally required information for distance selling contracts, and the General Terms and Conditions will be sent to you again by email.

3.3. For requests for quotations outside the online shopping cart system, you will receive all contract details in the form of a binding offer in text form, e.g. by e-mail, which you can print or save electronically.

4. Codes of Conduct

4.1. We have committed ourselves to the buyer seal quality criteria of Händlerbund Management AG and, consequently, to the Ecommerce Europe Trustmark Code of Conduct, which can be viewed at : https://www.haendlerbund.de/images/content/kaeufersiegel/kaeufersiegel-qualitatskriterien.pdf and https://www.ecommercetrustmark.eu/the-code-of-conduct/

4.2. We have committed ourselves to the code of ethics of the Google Certified Shops portal, which can be viewed at: https://www.google.de/zertifiziertehaendler/ .

5. Essential characteristics of the goods or services

The essential characteristics of the goods and/or services can be found in the respective offer.

6. Prices and payment terms

6.1. The prices listed in the respective offers, as well as the shipping costs, represent total prices. They include all price components, including all applicable taxes.

6.2. Shipping costs are not included in the purchase price. They can be viewed via a correspondingly labeled button on our website or in the respective offer, are shown separately during the ordering process, and must be borne by you in addition to the purchase price, unless free shipping is offered.

6.3. The payment methods available to you are displayed under a correspondingly labeled button on our website or in the respective offer.

6.4. Unless otherwise stated for the individual payment methods, payment claims arising from the concluded contract are due immediately.

7. Delivery conditions

7.1. The delivery terms, the delivery date and any existing delivery restrictions can be found under a correspondingly labeled button on our website or in the respective offer.

7.2. If you are a consumer, the law stipulates that the risk of accidental loss or damage to the goods during shipment passes to you only upon delivery, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not designated by the seller or another person responsible for carrying out the shipment.

If you are an entrepreneur, delivery and shipment are at your own risk.

8. Statutory warranty rights

8.1. Liability for defects in our goods is governed by the "Warranty" provision in our General Terms and Conditions (Part I).

8.2. As a consumer, you are obligated to inspect the goods immediately upon delivery for completeness, obvious defects, and transport damage, and to notify us and the carrier of any complaints as soon as possible, and no later than 48 hours after delivery. Failure to do so will affect your statutory warranty rights and/or right of withdrawal.

These terms and conditions and customer information were created by lawyers specializing in IT law and are constantly checked for legal compliance.

Last updated: June 22, 2022